740-695-2200
...your dog will LOVE you for it!
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740-695-2200 ...your dog will LOVE you for it!
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NEW! The SOAPY PUPPY Doggie Spa Nutro ULTRA: Our Favorite Food!
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Frequently Asked Questions
Why is your facility open "by appointment only"? Because of the nature of our facility (interactive), the dogs spend very little time in their rooms. They are usually out hanging around and playing like house dogs. This time is very special, because we can spend uninterrupted time with our doggie guests. For the safety of our guests, all doors remain locked when the dogs are playing in the house. When we are expecting an appointment, all dogs are placed in their bedrooms for their safety, so that they don't "charge the door", which could be very overwhelming for a new guest or visitor and unsafe for a "normally stable" playgroup of dogs. But most importantly, we wouldn't leave a group of dogs unattended to take care of a person. So that's why we do everything by appointment...so that we can plan our day and play time with the dogs. It just works better that way! That's also why we ask that you aren't any more than 10 minutes early or late for your appointment. If you come early, we probably don't have the dogs where we need them to be, and you will likely have to wait to get in. If you arrive late, you've made the dogs stay in their rooms longer than they needed to be. Thanks for understanding and feel free to call if you won't be on time! Why do I often get voice mail when I call? Well, if you've read the answer to the question above, you've got an idea of how we feel about safety! To be completely honest, although we value your call and want to talk to you, the dogs come first. We will not leave a playgroup of dogs unattended outside to go inside to answer the phone. It's just not safe. We are very good about checking voice mails and giving the message to the appropriate staff who can assist you. If you don't like to leave messages, please consider doing so anyway. We can't afford a receptionist without raising our price significantly. Thanks for understanding that we are trying to offer your dogs excellent service, but still remain cost-effective. Is someone there all night? No. If we had to pay someone to stay all night, we'd have to charge each dog $50 + per night. It's just not cost-effective for either of us to do that. But we have a wonderful scheduling system, with many, many hours of staff in attendance and lots of playtime. Believe me, when the dogs go to their bedroom for bedtime or a nap, they are most often VERY glad to see their bed! Your dog will get plenty of attention, I promise! What should we bring? Food, collar, and leash. We supply everything else: bowls, bedding, and toys! We prefer food be portion-packed, but we do suggest you send some extra. Because of the increased activity, your dog may have a larger appetite than usual! If your dog runs out of food while he or she is here, we will move them to our food (Nutro Ultra), and add it to your bill! They are sure to love it! Do you offer grooming prior to pickup? Yes. Sort of. We do not have a professional "shave and a hair-cut" groomer on staff at this time. However we do offer bath and brush ($20) and nail clipping ($10). Who couldn't use a day at the spa? Please be sure to mention this service on intake. Why do you require a dayboard test? Well, if you haven't figured it out, we aren't like other facilities. We need to make sure your dog is a good fit for us and that we are a good fit for your dog. During the 3-4 hour dayboard test, we assess your dog carefully. We carefully introduce your dog to a dog of similar temperament (because much of our time is spent in play groups). We are really looking for your dog's willingness to be compliant with our guidance and requests (not snappy with staff and not vicious with other dog). We also place them in a bedroom for an hour or so, to make sure that they are not "fixationally" destructive. It could be a very long stay for all of us if your dog decides he or she isn't staying/can escape from the bedroom or that Fifi would be a tasty snack! It could also be very expensive for you! So, in this case, an ounce of prevention is worth a pound of cure! Dayboard tests are complimentary and are required on all dogs over 30 pounds, prior to acceptance as a Play n Stay guest. What's the schedule look like for Fido? A typical day at Play N Stay looks like this: 7:30 AM Morning stretch and pee. 8:30 ROOM SERVICE-Breakfast is served. 9-12 Miscellaneous free time (playing, loving, helping with the laundry, etc.), according to dogs needs (young dogs typically play a lot, older dogs and princesses get a massage, some prefer to lay in the sun, some like the air conditioning. This time is unscripted. We do a lot of what they want to do and some of what we need to do.) Lots of trips outside. 12-1 Nap time. 1-5 Miscellaneous free time (see above) and lots of trips outside. 5 PM ROOM SERVICE-Dinner is served. 5-6 Nap time. 6-11 This is often an "in and out" shift for our staff. They come and go, based on the wants and needs of the dogs. We make several trips outside and last pee is around 11 PM. (Many dogs are completely pooped after playing all day and prefer to snooze the evening away., but everybody goes out for last pee.) 11:15 Lights out (usually with a bedtime snack or treat). If you have additional questions, please feel free to contact us at 740-695-2200 or jessica@theperkypuppy.com
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